SAP C4C Functional

 

What Will You Learn?

• Introduction to SAP C4C: Understand the core concepts and architecture of SAP Cloud for Customer (C4C), including its role in modern customer relationship management (CRM) solutions.
• Configuration of SAP C4C: Learn how to configure SAP C4C for sales and service processes, enabling efficient management of customer interactions and relationships.
• Sales Order Management: Gain insights into the sales order lifecycle in SAP C4C, including opportunity management, quotation creation, and order processing.
• Service Request Management: Explore the functionalities of service request management, including ticket creation, tracking, and resolution to enhance customer service operations.
• Integration with SAP S/4HANA: Discover how to integrate SAP C4C with SAP S/4HANA for seamless data exchange and improved customer insights.
• Analytics and Reporting: Learn to create and customize reports and dashboards in SAP C4C to monitor sales performance and customer service metrics.
• Mobile Access: Understand how to leverage the mobile capabilities of SAP C4C for on-the-go access to customer data and sales tools.
• Best Practices for User Adoption: Gain insights into change management strategies and best practices for driving user adoption and engagement within SAP C4C.
• Hands-On Projects: Engage in real-world projects and case studies to apply your knowledge and demonstrate your skills in SAP C4C implementation.
• Preparing for SAP C4C Certification: Receive guidance and resources to prepare for SAP C4C certification exams, focusing on key areas tested in the certification process.
• By the end of this course, you will have the expertise to effectively utilize SAP C4C for managing customer relationships, enhancing sales processes, and improving service delivery, ultimately driving business success.

SAP C4C Functional Content

S.No Topic Status Days 1 Introduction Start Date System Landscape Tenant Landscape 2 Administration Log in with Initial User ID Create Service Agent Authorization to service agent Lock initial User ID & Pwd 3 Project Scope Scoping Questionnaire 4 Organizational Management Define Job definitions Create Employee Define Employee Number Range Create Org Structure Assign employee to org structure Define Division Define Distribution Channel 5 Account Management Define number ranges for business partners Define Customer Roles Define Relationship Type Define Party Roles Fine Tuning Activities of Contact Fine Tuning fo General Business Partner Duplicate Check of Business Partners in scoping and fine tunining Account Merge 6 Products Create Product Hierarchy Create Product Categories Material Number Ranges 7 Pricing Base Price List Discount List Configure C4C Price Strategy Integration of Pricing with ECC/CRM External Condition Types & Pricing Procedure maintenance 8 Service Ticket Management Create Incident (OSS Message) Follow Incident 9 Marketing Marketing Lead Marketing Lead fine tune Configurations Maintain Number Range Define Involved Parties Configure Lead Status Marketing Attributes Create Target Group Create Campaign Maintain E-Mail Settings 10 Sales 10.1 Opportunity Management Define Number Range Define Document Type Configure Custom Status Configure Involved Parties Define Sales Cycle Define Sales Phase Define Sales Assistant Integration of Opportunity with Pricing Simulation in SAP ECC Integration of Opportunity with Sales Quote Processing Integration of Opportunity with Sales Order Processing 10.2 Quotation Management Define Document Type Define Number Range Maintain Item Types Maintain Involved Parties Integration of Sales Quotes with Sales Order Processing 10.3 Sales Order Define Document Type Define Number Range Maintain Item Types Maintain Involved Parties Maintain Involved Item Parties 11 Service 11.1 Service Ticket Define Service Ticket Document Types Maintain Status Schemas Define Involved Parties Define Item Processing Codes Define Item Processing Determination Service Ticket Integration with SAP ECC 11.2 Service Level Agreements Define Service Level Define Service Level Determination 12 Integration Define Communication System Define Communication Arrangement Maintain Code List Mapping Maintain ID Mapping for Integration Data Replication Monitoring Middleware Connectivity in ECC Ports in ECC Partner Profile ALE Distribution Model 13 UI Configuration (ADAPTATION) Hide Field Make Field Visible Rename Field Create New Field Z Field Exntesion Scenarios Import & Export 14 Mobile Integration 15 Outlook Integration Maintain integration settings in Outlook Download Contacts 16 Approvals Define Approval Process Maintain Conditions End Validity of existing Approval Process Activate Approval Process 17 Workflows/Actions Define Workflow Rules Maintain Conditions 18 Business Roles & Authorization Define Business Role Define Page Layouts Define Code List Restrictions Assign Business Role to Users 19 Data Workbench Download Migration Templates Upload Migration Template Download Data Template Upload Data Template 20 Go Live Activities Close Fine-Tune Activities Confirm Go-Live Readiness Acceptance Confirm Go-Live Close Project Assign Contact 21 Reports Creation of Data Sources Creation of Reports Designing of Reports Report assignment to Users Download and Upload Reports 22 C4C Functionalities, Feed, Shelf, Tag, Follow Feed Shelf Tag Follow Library